Interchange matters

Welcome to the London TravelWatch interchange matters blog where we write about our experiences when we visit and evaluate London’s interchanges.

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport. We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

Despite the highly integrated nature of travel in the capital, over the years, London TravelWatch has had extensive feedback from passengers about how travel in and around London is not as seamless as it should be. As a result of this we published Interchange Matters which highlights the importance of good interchanges and demonstrates how much the industry could do to improve the passenger experience.

As well as publishing our report and promoting its findings to transport operators and providers we hope people will use this blog and our online questionnaire to help us evaluate the interchanges (you can also download a PDF version of the the survey).

We have also walked the route of several ‘walkable interchanges’, ie locations where two intersecting rail routes with stations only a few minutes apart can provide additional route choices for passengers.

Other useful documents include our research on Improving public transport access to London’s airports , the follow up to this and the AECOM research which underpins the Interchange Matters report.

So please read our report, tell us about the strengths and weaknesses of the interchanges you use and what might be improved. We will take up issues where we are able to but we also want you to talk to your station manager. You can email us at: or you can tweet your photos to us at @lontravelwatch

View an at a glance list of our blogs.

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